Return & Exchange Policy

1. Return Eligibility

We strive to provide the highest level of service and satisfaction to our customers. However, due to the nature of our research products, we have a limited return policy as outlined below:

• Wrong Order Shipments: If you receive an incorrect item due to a shipping error on our part, please contact us within 7 days of receiving your order to arrange a return or exchange. We will cover the return shipping costs for wrong orders.
• Non-Eligible Items: Any product that has been opened, used, or tampered with is not eligible for return, reimbursement, or exchange. To maintain the integrity and quality of our products, we do not accept returns on items that have been opened.

2. Return Process for Wrong Orders

If you received an incorrect shipment, please follow these steps to initiate a return:

1. Contact Us: Email our customer support team at info@peptidesforsale.net within 7 days of receiving your order. Include your order number, details of the incorrect item, and any relevant photos.
2. Approval & Instructions: Once your request is reviewed and approved, we will provide instructions on how to return the wrong item(s) to us.
3. Shipping: Use the shipping label provided by our support team to send back the item. Ensure that the item is in its original, unopened packaging for the return to be processed.
4. Replacement/Refund: Once we receive the returned item and confirm its condition, we will either ship the correct item or issue a full refund based on your preference.

3. Non-Returnable Items

Due to safety, quality control, and compliance reasons, the following items are not eligible for return or reimbursement:

• Products that have been opened, used, or tampered with in any way.
• Items that are not in their original, sealed packaging.
• Products that were not purchased directly through our official website.

4. Damaged or Defective Items

If you receive an item that is damaged or defective due to a manufacturing issue, please contact us within 48 hours of delivery. Provide your order number, a description of the issue, and photos of the defective product. After reviewing the issue, we will arrange for a replacement or issue a full refund, including shipping costs.

5. Cancellations

If you wish to cancel your order, please contact us as soon as possible at info@peptidesforsale.net. Orders that have not yet been shipped will be fully refunded. If the order has already been dispatched, you will need to follow our return process as outlined above.

6. Contact Us

If you have any questions or concerns about our Return & Exchange Policy, please feel free to reach out to our support team at info@peptidesforsale.net or visit our Contact Us page for more assistance.

7. Policy Updates

We reserve the right to update or modify this Return & Exchange Policy at any time. Any changes will be posted on this page and will take effect immediately.